Legal
Terms of Service - Subscription
Effective Date: 9 September 2026 | Last Updated: 9 September 2026
These Terms govern your access to and use of O, including our website, applications, APIs, browser extensions, integrations and related services (together, the “Services”). They are entered into between Sumbios O AB, a company incorporated under the laws of Sweden with registered number 559512-5179 and registered office at Erikslustvägen 2b, 217 52 Malmö, Sweden (“Sumbios”, “O”, “we”, “us” or “our”), and the person or organisation using the Services (“Subscriber”, “you” or “your”).
By completing an online purchase, creating an account, or otherwise accessing or using the Services, you agree to these Terms. If you do not agree, you may not use the Services.
If you accept these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” includes both you and that organisation.
Our Privacy Policy explains how we collect, use, disclose, retain and delete personal data and forms part of the framework governing your use of the Services. Where you use O to process personal data about other people, our Data Processing Agreement (“DPA”) also applies. Read both before using the Services.
1. Definitions
“Authorised User” means an individual authorised by Subscriber to access the Services under Subscriber’s account.
“Credits” means Enrichment Credits and Usage Credits, as described in Section 6.
“Enrichment Credits” means units used in connection with the acquisition, verification, completion or retention of relationship and company information through the Services.
“Data Protection Laws” means all laws and regulations applicable to the processing of Personal Data under these Terms, including the GDPR where applicable.
“Fees” means the fees and charges payable for the applicable Subscription Plan or other Services, as displayed at the time of purchase.
“Subscription Plan” means the subscription tier selected by Subscriber, including its relationship capacity, Usage Credit allocation and other applicable entitlements.
“Personal Data” has the meaning given under applicable Data Protection Laws, including the GDPR where applicable.
“Subscriber Data” means data, content, files, records, communications, notes, prompts and other information submitted by or on behalf of Subscriber to the Services, or made available to the Services through Subscriber-authorised integrations.
“Subscription Term” means the annual, quarterly, monthly or other subscription period selected by Subscriber.
“Usage Credits” means units representing computational, AI, retrieval, processing and service work performed by the Services.
2. About O
O is a private relationship intelligence and memory service. It is designed to build and maintain context concerning your professional network and to help you organise, understand and act on that context.
Depending on the features you use and the plan you are on, O may provide:
Professional profiles and relationship information;
Contact and relationship management;
Relationship mapping, history and context;
Search, warm-path identification and professional-network discovery;
Research, briefings and meeting preparation;
Data enrichment;
Document processing and processing of authorised email, calendar, messaging or other connected sources;
AI-generated summaries, insights, classifications and recommendations;
Integrations with external services;
Browser-based capture or related tools;
Credit or usage-based features.
Each standard plan includes access to generally available O functionality and supported integrations, subject to the relationship capacity, Credit allocation and payment cadence applicable to that plan. Beta, experimental, bespoke, enterprise or separately commissioned functionality may be subject to additional terms.
Features may change over time. We may add, modify, suspend or discontinue features as described in Section 20.
2.1 Additional Terms
Certain Services, programmes or offerings, including Membership, may be subject to additional terms made available when you subscribe, enrol or are granted access to them. Those additional terms apply only to the relevant Service, programme or offering and, in the event of any conflict with these Terms, shall prevail to the extent of that conflict.
3. Eligibility and Accounts
3.1 Eligibility. You must be at least 18 years old and legally capable of entering into a binding agreement to use O. If applicable law prohibits you from using the Services, you may not use them. You are responsible for ensuring that your use of O complies with the laws applicable to you, including laws relating to privacy, data protection, marketing, communications, intellectual property and professional information.
3.2 Your account. You may need to create an account to use certain Services. You agree to provide accurate information, keep it reasonably current, maintain the security of your credentials, not share your account with unauthorised persons, and notify us promptly if you believe your account has been compromised. You must not create an account using another person’s identity or impersonate another person or organisation. We may require authentication through third-party identity providers.
3.3 Authorised Users. Subscriber is responsible for the acts and omissions of its Authorised Users and for activity occurring through its account, except where caused by our own failure to maintain reasonable security.
4. Subscriptions, Fees and Billing
4.1 Subscription model. Access to O is provided on a paid subscription basis. Each Subscription Plan includes a defined relationship capacity and a monthly allocation of Usage Credits, as displayed within the Services at the time of subscription. Current plans and pricing are displayed during the subscription process and may be updated as described in Section 5.
4.2 Subscription Terms. Subscriptions are available on a monthly, quarterly or annual basis. Prices may be displayed as a monthly equivalent; however, Fees are charged in advance for the Subscription Term selected. Monthly subscriptions are charged monthly, quarterly subscriptions are charged for each three-month period in advance, and annual subscriptions are charged for the full twelve-month period in advance.
4.3 Payment processing. Fees are normally collected through Stripe or another third-party payment provider designated by Sumbios. By subscribing, you authorise the applicable charges to your chosen payment method, including automatic charges at each renewal. Your use of the payment provider is also subject to that provider’s own terms and privacy policy. Enterprise or bespoke arrangements, where available, may be subject to separate written commercial terms.
4.4 Payment. You shall pay all undisputed amounts when due and agree to provide accurate billing information and keep it current. If a payment fails or amounts are overdue, we may suspend or limit access following reasonable notice, without prejudice to any other remedy.
4.5 Larger networks. Where you require capacity above the largest published plan, the applicable commercial terms shall be agreed separately in writing.
4.6 Taxes. Fees displayed for Subscriptions and Membership represent the total amount payable by you and, where applicable, include VAT or similar indirect taxes at the rate applicable to your location. The total amount payable will not be reduced or otherwise adjusted solely as a result of the applicable VAT or tax treatment.
Where you provide a valid VAT registration number and the supply qualifies for the reverse-charge mechanism, VAT will not be charged on the invoice and you will be responsible for accounting for any applicable VAT in your jurisdiction. In such case, the displayed amount will remain the amount payable to the Company.
Where you are located outside the scope of EU VAT, no EU VAT will be applied, but the displayed amount will remain the amount payable to the Company.
The Company will issue an invoice reflecting the applicable tax treatment. Each party remains responsible for any taxes imposed on its own income, personnel, business activities or operations.
4.7 Refunds. Except where required by applicable law, including any mandatory consumer withdrawal, cancellation or refund rights, or expressly stated in an applicable refund policy or other terms presented at the time of purchase, prepaid Fees are non-refundable. See Section 17 for cancellation and termination.
4.8 Additional purchase terms. Additional billing terms presented at the time of purchase may apply.
4.9 Consumer Purchases. If you subscribe as a consumer, any mandatory consumer-protection rights that apply to you remain unaffected by these Terms. Before completing a purchase, we will make available the information required by applicable law, including the total price, billing frequency, subscription duration, automatic-renewal terms and cancellation arrangements.
Where applicable law provides a statutory right to withdraw from a distance contract, including the fourteen (14) day withdrawal right generally available to consumers in the European Economic Area, you may exercise that right within the applicable period unless a lawful exception applies. If you ask us to begin providing the Services during the withdrawal period, you expressly request immediate performance. Where permitted by law, if you subsequently withdraw after performance has begun, you may be required to pay an amount proportionate to the Services provided before withdrawal. Where applicable law allows a withdrawal right to be lost or otherwise affected once performance or supply of digital content begins, we will obtain any express consent or acknowledgement required by law.
Nothing in Sections 4.7, 5 or 17 limits any consumer right that cannot lawfully be waived or excluded. Instructions for exercising any statutory withdrawal right will be provided where required by applicable law.
5. Renewal and Price Changes
5.1 Automatic renewal. Each Subscription Term automatically renews for successive periods of the same duration unless you cancel before the applicable renewal date.
5.2 Price changes. We may change subscription pricing for a subsequent Subscription Term upon at least fifteen (15) days’ prior notice. Any increase applies only from the next renewal and does not retrospectively alter Fees already paid for the current Subscription Term. Where mandatory law requires a longer notice period or additional information, that requirement shall apply.
6. Enrichment Delivery and Credits
6.1 Initial enrichment. Subject to source availability and successful processing, we will enrich each relationship in your initial network with the individual’s current employer during the initial network-processing cycle. Core search, warm-path and meeting-preparation functionality may therefore operate from the first completed sync.
6.2 Career history and payment cadence. Your payment cadence determines the depth of career history we enrich for each relationship, measured as the total number of employers held per relationship:
Annual: the current employer and up to three prior employers
Quarterly: the current employer and up to two prior employers
Monthly: the current employer only
Depth is a characteristic of your plan, not a schedule. Monthly and quarterly subscriptions do not accumulate additional career history over time.
Where you open or expressly request enrichment of a relationship before its scheduled processing date, we may complete that relationship ahead of schedule. All enrichment is subject to the availability, quality, licensing terms and lawful accessibility of relevant data sources.
6.3 Enrichment Credits. Enrichment Credits are used to build and expand your network intelligence, including initial network mapping, addition of new relationships, retention of newly discovered people and other enrichment operations identified within the Services. Enrichment Credits are separate from Usage Credits and do not form part of the recurring monthly Usage Credit allowance. Unless otherwise disclosed, standard enrichment is charged at the underlying published enrichment rate without a separate Sumbios mark-up on your network-data enrichment.
6.4 Usage Credits. Usage Credits power computational and service operations performed by O, including conversations, search, research, briefings, meeting preparation, processing of uploaded documents, processing of connected email, calendar and messages, and generation or maintenance of relationship memory. New Usage Credits are allocated monthly in accordance with your plan. Unused Usage Credits roll forward for up to twelve (12) months, subject to a maximum accumulated balance equal to twelve months of your then-current monthly Usage Credit allowance.
6.5 Nature and consumption of Credits. A Credit is a unit of work and is not equivalent to a fixed number of user actions. Credit consumption may vary according to computational effort, number of records or sources processed, amount of information retrieved or generated, use of third-party services or models, research depth, and complexity of the requested operation. A simple request may consume a fraction of one Usage Credit; a complex task may consume multiple Usage Credits.
Credits are deemed consumed when the corresponding operation has been materially performed. Where we incur a third-party cost upon successfully initiating an operation, the applicable Credits may be consumed even if some requested information is unavailable, incomplete or returned with no result, provided the charging basis is reasonably disclosed through the Services or applicable documentation.
We will not intentionally impose duplicate Credit charges solely as a result of an O system error and may restore Credits that we determine were incorrectly consumed due to a technical malfunction attributable to Sumbios.
6.6 Background processing. When you connect email, calendar, messages or similar sources, the Services may process authorised new activity as it becomes available in order to maintain relationship context, including persons interacted with, meetings, discussion context, changed information and potential follow-up items. Because such processing may occur continuously, Usage Credits may be consumed during months in which you make relatively few direct requests to O.
6.7 Routine network refresh. Routine network refresh may be provided separately and, where included in the applicable Subscription Plan, does not consume Credits. Refresh frequency may vary depending on the applicable plan, source availability, data quality, technical constraints and circumstances outside our reasonable control. Any indicative refresh cadence communicated through the Services or product documentation is a service target rather than a guaranteed service level unless expressly agreed otherwise in writing.
6.8 Additional Usage. Usage Credits are included as part of the applicable Subscription Plan. If your Usage Credit balance is exhausted, functionality requiring Usage Credits may become unavailable until your next monthly allocation or until you upgrade to a higher Subscription Plan. If your usage requirements exceed the Credits included in your current Subscription Plan, you will need to upgrade to a higher Subscription Plan in order to obtain a greater Credit allowance. Sumbios may, in the future, make additional Credits, top-ups or usage packages available separately, in which case the applicable pricing and terms will be communicated through the Services or otherwise made available by Sumbios. Credits have no monetary or cash value, are personal to the applicable account, and may not be redeemed for cash, sold, transferred or assigned separately from that account.
6.9 Changes to Credit costs. We may modify the Credit cost of particular functionality where underlying third-party pricing, data-source costs, model costs, functionality or computational requirements change. Material changes affecting the economic substance of an existing plan will be communicated in advance where reasonably practicable and will not retrospectively alter Credits already consumed. Purchasing Credits or subscribing to O does not guarantee that a particular feature will remain available indefinitely.
7. Subscriber Data and Ownership
7.1 Ownership. As between the parties, you retain all right, title and interest in and to Subscriber Data. Nothing in these Terms transfers ownership of Subscriber Data to Sumbios.
7.2 Licence to Sumbios. You grant Sumbios a limited, non-exclusive, worldwide right to host, store, access, reproduce, transmit, analyse, modify where technically necessary and otherwise process Subscriber Data solely to the extent reasonably necessary to provide, operate, secure, support and improve the Services; perform actions you request; prevent abuse; troubleshoot; and comply with legal obligations, in each case in accordance with these Terms and applicable Data Protection Laws. This right ends when the relevant Subscriber Data is deleted, except where retention is necessary or permitted under our Privacy Policy, applicable law, security requirements, backups or other legitimate purposes.
7.3 Your responsibility for Subscriber Data. You remain responsible for information that you submit, upload, import, capture, synchronise or otherwise provide through O. You represent and warrant that you have the necessary rights, permissions, lawful basis or other authorisation to provide that information and to instruct us to process it. This is particularly important when you import or synchronise information about professional contacts or other people. You must not use O to collect, process or distribute information where doing so would violate applicable law, another person’s rights, or the terms of a service from which you obtained the information.
7.4 Private relationship graph. Your private relationship graph is not sold by Sumbios and is not made available for unrestricted browsing by other subscribers. We will not use the existence of a private relationship supplied by you as a private relationship belonging to another subscriber.
7.5 User-to-user sharing. Sharing features, if made available, operate in accordance with the permissions and controls applicable to that feature. Where the product requires mutual opt-in, no sharing occurs unless the relevant participants provide the required permissions.
8. Professional, Public and Shared Information
8.1 Professional and contact information. O may allow you to store, organise, discover, enrich or analyse information about professional contacts. This information may come from you, your organisation, connected services, publicly available sources, licensed third-party data providers or other permitted sources. You are responsible for using it lawfully and appropriately, including compliance with rules on direct marketing, electronic communications, privacy and data protection.
8.2 Publicly available information. O may process publicly available professional information. The fact that information is publicly available does not mean you may use it for any purpose. We do not warrant that information obtained from public or third-party sources is accurate, complete, current or suitable for every purpose. You remain responsible for independently verifying information where appropriate before making a material professional, commercial, employment, financial or legal decision in reliance upon it.
8.3 Shared company and professional-network information. Not all information processed by O is exclusively owned by the user who encounters it. We may maintain common records concerning companies, organisations and other entities, and shared professional-network information such as professional profiles, public professional information, enrichment data, signals, professional social accounts and other derived professional information. Such records may be reused across Sumbios systems and customer accounts so that common information need not be independently stored for each subscriber.
The maintenance of common records does not, by itself, permit another subscriber to browse your contacts, see that you know a particular person, or access your private relationship context. Where any common record constitutes Personal Data, that processing remains subject to applicable Data Protection Laws.
Information that is part of shared professional-network data may remain available after an individual account is deleted where it is not exclusively associated with that account. You do not acquire ownership of shared data merely because it is displayed in your workspace, and you may not copy, scrape, bulk-export, resell, redistribute or commercially exploit it except as expressly permitted by Sumbios and applicable law.
8.4 Special categories of data. You shall not intentionally use the Services to obtain, infer or process special categories of Personal Data, data concerning criminal convictions or offences, or other specially protected information unless expressly supported by the Services and lawful under applicable law.
9. Integrations, Connected Services and Browser Capture
9.1 Connected services. O may allow you to connect third-party services, including email, calendar, CRM, professional-networking, browser, enrichment and other providers. When you connect a service, you authorise O to access and process information only to the extent permitted by your authorisation and the relevant third-party permissions. You are responsible for selecting appropriate permissions. The third party’s own terms and privacy policy may also apply.
9.2 Third-party availability. We are not responsible for the independent availability, security, functionality, content, privacy practices, accuracy, or acts or omissions of third-party providers. A third-party provider may modify, restrict or withdraw access to its services. Where this materially affects O functionality, we shall use commercially reasonable efforts to provide an alternative where reasonably available.
9.3 Disconnecting. You may disconnect integrations where the relevant functionality permits. Disconnecting an integration does not necessarily cause information previously received from that provider to be deleted. Third-party providers may independently retain information according to their own policies and legal obligations.
9.4 Browser extensions and capture. Some features may allow you to capture or process information from websites or other services through a browser extension or similar tool. You are responsible for using these features lawfully and in accordance with the terms of the websites and services you access. You must not use capture functionality to circumvent access controls, authentication, technical restrictions, rate limits or other security mechanisms. Permission may be withdrawn at any time where the functionality permits. Withdrawal does not necessarily delete information previously collected; deletion and privacy requests are governed by our Privacy Policy and applicable law.
10. AI Features, External Actions and Marketplace
10.1 AI features. O may use artificial intelligence and machine-learning technologies to provide summaries, relationship insights, recommendations, classifications, predictions, search and retrieval, enrichment, and other generated content or analysis. We may use third-party AI and machine-learning providers to provide certain features. We do not use identifiable Subscriber Data to train shared models made generally available across customers unless you expressly agree otherwise.
10.2 Reliance on AI output. AI-generated content may be inaccurate, incomplete, outdated, biased or misleading. You are responsible for reviewing AI-generated information before relying on it. You must not treat O’s output as legal, financial, medical, employment or hiring advice; as a definitive assessment of a person’s character, suitability, identity or intentions; or as a substitute for professional judgment. Where O provides information about another person, you remain responsible for making appropriate decisions and complying with applicable law.
10.3 External actions. Unless a feature expressly states otherwise and you specifically authorise it, O is intended to organise, remember, research, prepare and present information for you. It does not independently send messages, contact persons, accept meetings, enter contracts or otherwise bind you. Any future agentic functionality capable of taking external actions may be subject to additional controls and terms.
10.4 Marketplace and Third-Party Offerings. Sumbios may, from time to time, make available through the Services a marketplace or other functionality through which Subscribers may discover, access or purchase products, services, data, credits, digital content or other offerings made available by Sumbios or by third-party providers (the “Marketplace”).
Any Marketplace offering may be subject to separate pricing, eligibility requirements and additional terms disclosed at the time of purchase. Where an offering is provided by a third party, the applicable third party shall remain responsible for the provision, quality and performance of that offering, unless expressly stated otherwise. Sumbios may facilitate the transaction, collect payment, receive a commission or other fee, or otherwise act as an intermediary in connection with such Marketplace transactions.
Unless expressly indicated otherwise, Marketplace purchases are separate from the Subscription Fees and Credits included in the applicable Subscription Plan and shall not entitle the Subscriber to any additional Subscription benefits.
Sumbios may introduce, modify, restrict or discontinue the Marketplace, or any offering made available through it, at any time. The availability of an offering through the Marketplace does not constitute an endorsement or guarantee by Sumbios of any third-party provider, product or service.
11. Acceptable Use
You may use O only for lawful purposes and in accordance with these Terms. You shall not, and shall not permit any third party to:
Break or violate applicable laws;
Infringe intellectual-property, privacy, publicity or other rights;
Harass, threaten, stalk, defame, discriminate against, impersonate or otherwise unlawfully target another person;
Use O for unlawful surveillance or to make unlawful discriminatory decisions;
Use O’s information to facilitate fraud, harassment, identity theft or other unlawful activity;
Upload malware or malicious code;
Access another account without authorisation, or attempt to gain unauthorised access to O;
Circumvent authentication, security controls, plan limits, relationship limits, Credit limits, usage limits or billing mechanisms;
Create multiple accounts for the principal purpose of avoiding usage limits;
Interfere with the operation of the Services;
Reverse engineer, decompile or disassemble the Services except to the limited extent applicable law expressly permits;
Scrape or systematically extract data from O outside functionality expressly provided by Sumbios;
Use automated means to access O in a manner that exceeds reasonable or documented limits;
Abuse integrations or third-party services;
Resell, sublicense, redistribute or commercially exploit the Services or O data except as expressly permitted;
Use O to build, develop or train a substantially competing database, product or service through substantial extraction of Sumbios proprietary data or functionality;
Attempt to identify, expose or exploit security vulnerabilities except through an authorised security-testing process.
We may investigate suspected violations and take appropriate action.
12. Data Protection and GDPR
12.1 Compliance. Each party shall comply with all Data Protection Laws applicable to its processing of Personal Data under these Terms, including Regulation (EU) 2016/679 (GDPR) where applicable.
12.2 Roles. To the extent you determine the purposes and means of processing Personal Data made available to O through your network, email, calendar, messages, files or other connected sources, you act as Controller and Sumbios acts as Processor. Such processing is governed by our DPA, which is incorporated by reference where applicable.
For certain enrichment, public-source, product-security, account-administration, service-analytics or independently sourced data-processing activities, Sumbios may act as an independent Controller where Sumbios determines the relevant purposes and essential means of processing. Our independent Controller processing is described in our Privacy Policy.
12.3 Your obligations as Controller. Where you use O to process Personal Data about other people, you may have independent responsibilities under applicable law, including providing required privacy notices, establishing an appropriate legal basis, obtaining consent where required, respecting data-subject rights, complying with direct-marketing requirements, limiting collection to appropriate purposes, and ensuring that your use of integrations is authorised. You are responsible for ensuring that your subsequent use of enriched Personal Data, including for marketing, recruiting, prospecting, profiling or outreach, complies with applicable law. O’s provision of a technical feature does not make an otherwise unlawful use lawful, and availability of Personal Data through the Services is not a representation that it may lawfully be used for every purpose.
12.4 Sumbios obligations as Processor. Where Sumbios acts as Processor, we shall, to the extent required by applicable law and the DPA: implement appropriate technical and organisational measures; process Personal Data on documented instructions; maintain appropriate subprocessor arrangements; assist with data-subject rights where required; apply appropriate retention and deletion procedures; and notify you of relevant Personal Data breaches as required by law.
12.5 International transfers. Where a transfer of Personal Data subject to GDPR occurs outside the European Economic Area to a jurisdiction without an applicable adequacy decision, we shall implement an appropriate transfer mechanism required by applicable law, which may include the European Commission Standard Contractual Clauses.
12.6 Subprocessors. We may engage subprocessors for cloud infrastructure, artificial intelligence, communications, analytics, enrichment and related service components. The current subprocessor list is made available through the Services or on Sumbios’s website. Subprocessor appointment and objection rights applicable to Processor activities are addressed in the DPA.
13. Export, Retention and Deletion
13.1 Export. You may export supported relationship and account information through the export functionality made available by O. Subject to technical availability, export may include supported person, company, employment and relationship information held in your account.
13.2 Post-Cancellation Export. Following expiry or termination of the Subscription, the Subscriber shall have a period of ninety (90) days to export the data and information made available for export through the Services. During this period, access may be limited to export and account-closure functionality. The Subscriber is responsible for completing any required export before the end of this period.
13.3 Retention and Deletion. Following expiry of the applicable export period, Sumbios may delete, anonymise or otherwise remove Subscriber Data in accordance with its retention policy, the DPA and applicable law, unless you request earlier deletion or applicable law requires or permits longer retention.
13.4 Account Deletion. You may request deletion of your account or Subscriber Data where available and subject to applicable law. Deletion may be subject to reasonable technical, security, backup, legal and shared-data limitations. Further details regarding deletion and retention are set out in our Privacy Policy and, where applicable, the DPA.
14. Intellectual Property, Licence and Feedback
14.1 Sumbios IP. Sumbios and its licensors retain all right, title and interest in and to the Services and all related intellectual property rights, including the software, website and applications, product architecture, interface and visual design, models, workflows, orchestration, proprietary methodologies, databases and database structure, APIs, branding and trademarks, documentation and Sumbios-created content. Except for the limited right of use expressly granted under these Terms, no rights are transferred to you.
14.2 Licence to you. Subject to your payment of applicable Fees and compliance with these Terms, Sumbios grants you, during the Subscription Term, a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your personal, internal business or professional purposes. You may not copy, modify, distribute, sell, lease, sublicense or create derivative works of the Services except as expressly permitted by us or applicable law.
14.3 Feedback. Feedback, suggestions, ideas, bug reports and feature requests you voluntarily provide may be used by Sumbios to develop, improve and commercialise the Services without restriction or compensation to you, provided that Sumbios does not thereby obtain a right to disclose your Confidential Information. Providing feedback does not transfer ownership of your unrelated Subscriber Data.
15. Confidentiality
15.1 “Confidential Information” means non-public information disclosed by one party to the other that is designated confidential or that, given its nature and the circumstances of disclosure, a reasonable person would understand to be confidential. The receiving party shall use Confidential Information solely in connection with these Terms, protect it using at least reasonable care, and disclose it only to personnel, Affiliates and professional advisers who have a need to know and are subject to confidentiality obligations.
15.2 Confidential Information does not include information that the receiving party can demonstrate: (a) is or becomes public without breach; (b) was lawfully known without restriction before disclosure; (c) is independently developed without use of the disclosing party’s Confidential Information; or (d) is lawfully received from a third party without confidentiality restriction. A legally compelled disclosure is permitted to the extent required by law, subject where lawful to prior notice to the disclosing party.
16. Warranties, Disclaimers and No Professional Advice
16.1 Our commitments. We shall use commercially reasonable efforts to provide the functionality included in your plan, maintain reasonable security and operate the Services in a professional manner.
16.2 As-is basis. Except as expressly stated in these Terms, the Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy and availability. We do not warrant that the Services will be uninterrupted, error-free, secure against every possible threat, compatible with every device, browser, integration or third-party service, or that every feature will be preserved indefinitely.
16.3 No guarantee of outcomes or data. We do not guarantee that every person can be identified or enriched; that any specific data point is accurate, complete, current or correctly attributed; that every integration will remain available; that any introduction will occur or succeed; or that you will achieve any particular commercial, recruiting, investment, networking or financial outcome. You should independently verify information before relying on it for important decisions.
16.4 No professional advice. O is a software platform providing information, relationship intelligence and decision-support tools. Unless expressly agreed in writing, the Services do not constitute legal, tax, financial, medical, employment, regulated investment, accounting or other professional advice. You remain responsible for decisions made in reliance upon the Services and for obtaining appropriate professional advice when necessary.
16.5 Consumer rights. Nothing in these Terms excludes a warranty or consumer protection right that cannot lawfully be excluded.
17. Cancellation, Suspension and Termination
17.1 Cancellation by you. You may cancel a subscription at any time. Cancellation prevents the next renewal but does not terminate access before the end of the Subscription Term already paid for. Except where required by applicable law, prepaid Fees are non-refundable and unused Credits do not entitle you to a cash refund.
17.2 Termination for breach. Either party may terminate these Terms for material breach if the breaching party fails to cure that breach within thirty (30) days after receipt of written notice describing it in reasonable detail. If you validly terminate for our uncured material breach, we shall refund the prepaid subscription Fees attributable to the unused portion of the affected Subscription Term on a pro-rata basis.
17.3 Suspension by Sumbios. We may suspend or terminate access to some or all of the Services where reasonably necessary due to overdue Fees, material breach of these Terms, violation of applicable law, fraud, abuse, scraping or unauthorised access, circumvention of plan or Credit limits, material security risk, risk of harm to O, another user or a third party, legal exposure, a requirement of applicable law, or discontinuation of the relevant Service. Where reasonably practicable, we shall provide notice and an opportunity to cure before suspension. We may suspend immediately where necessary to address security, fraud, abuse or other urgent risks.
17.4 Effect of termination. Upon expiration or termination, your right to access the Services ceases except for any post-termination export period provided under Section 13. Sections that by their nature should survive, including accrued payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnities and governing law, survive termination.
18. Limitation of Liability
18.1 Exclusion of indirect loss. To the maximum extent permitted by applicable law, neither party (including, for Sumbios, its officers, directors, employees, contractors, Affiliates and licensors) shall be liable to the other for any indirect, incidental, special, exemplary, punitive or consequential damages, or for loss of profits, revenue, anticipated savings, goodwill, business opportunity or data, arising out of or relating to these Terms or the Services, whether in contract, tort or otherwise, even if advised of the possibility of such damages.
18.2 Liability cap. Except for liability that may not lawfully be limited or excluded, Sumbios’s aggregate liability arising out of or relating to these Terms or the Services during any twelve (12) month period shall not exceed the greater of (a) the total subscription Fees paid or payable by you to Sumbios during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) EUR 100.
18.3 Carve-outs. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any other liability that applicable law prohibits the parties from excluding or limiting.
19. Indemnification
To the extent permitted by applicable law, you shall defend, indemnify and hold harmless Sumbios and its Affiliates, officers, directors, employees and service providers from and against third-party claims, damages, liabilities, costs and reasonable legal fees arising out of: (a) Subscriber Data that you had no right to provide or process; (b) your unlawful use of Personal Data obtained through the Services; (c) your material breach of Section 11; (d) your violation of a third-party service’s terms or misuse of integrations or O data; or (e) your infringement of a third party’s intellectual property or other rights through your use of the Services. We shall provide prompt notice of the claim and reasonable cooperation. We may assume exclusive control of the defence, and you shall not settle any claim in a manner that admits fault or imposes non-monetary obligations on Sumbios without our prior written consent.
20. Changes to the Services and to These Terms
20.1 Service changes. We may modify, update, enhance, suspend or discontinue features from time to time. We will not intentionally materially reduce the overall core functionality purchased by you during a prepaid Subscription Term without providing a commercially reasonable alternative. Where practical, we will provide reasonable notice of material changes that substantially affect your use of the Services.
20.2 Changes to these Terms. We may amend these Terms from time to time. When changes are material, we will take reasonable steps to notify users where appropriate. Material amendments affecting an existing Subscription Term ordinarily take effect upon renewal, except where earlier implementation is reasonably necessary to comply with law, address security risk, prevent abuse or reflect a mandatory third-party requirement. Updated Terms become effective on the date stated at the top of the revised Terms unless a different date is specified. Your continued use after the effective date constitutes acceptance to the extent permitted by applicable law. If you do not agree to a material change, you should stop using the Services and may cancel your subscription.
21. Security and Responsible Disclosure
You must not intentionally compromise the security of O or its users. If you discover a security vulnerability, please report it through the security contact or responsible-disclosure process provided by Sumbios. You must not publicly disclose or exploit a vulnerability before giving us a reasonable opportunity to investigate and address it, except where applicable law requires otherwise.
22. Force Majeure
Neither party shall be liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, governmental action, war, terrorism, civil unrest, labour disruption, widespread internet or telecommunications failure, or material failure of third-party cloud infrastructure, provided that the affected party uses reasonable efforts to mitigate the impact. Accrued payment obligations are not excused by this Section.
23. Governing Law and Jurisdiction
These Terms are governed by the laws of Sweden, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Sweden, with Malmo District Court as court of first instance, except where applicable law gives you the right to bring a claim in another jurisdiction. If you are a consumer, nothing in this Section removes mandatory consumer protections or rights that apply to you under the laws of your country of residence.
24. General
24.1 Assignment. You may not assign these Terms without our prior written consent, not to be unreasonably withheld in connection with a bona fide corporate reorganisation. We may assign these Terms in connection with a merger, financing, reorganisation, sale of substantially all relevant assets, or transfer to an Affiliate.
24.2 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, fiduciary, employment or agency relationship.
24.3 Severability; waiver. If any provision is held invalid or unenforceable, the remaining provisions remain in effect and the invalid provision shall be construed to the minimum extent necessary to make it enforceable. Failure to enforce any provision is not a waiver of the right to enforce it later.
24.4 Entire agreement; order of precedence. These Terms, together with any additional terms applicable to specific Services or offerings, the DPA, Privacy Policy and any other expressly incorporated policies, constitute the entire agreement between you and Sumbios concerning your use of the Services. In the event of any conflict, any applicable additional terms shall prevail with respect to the relevant Service or offering, and the DPA shall prevail with respect to data-protection matters.
24.5 Notices. Formal notices under these Terms may be delivered electronically to the email address associated with your account. Notices to Sumbios may be sent using the contact details in Section 25. Where applicable law requires another form of notice, that requirement shall apply.
25. Contact
If you have questions about these Terms, the Services, billing, your account or your rights, contact us through the support channels provided on the O website or application, or at Sumbios Legal Team:
Sumbios O AB Erikslustvägen 2b 217 52 Malmö, Sweden - support@sumbios.ai
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